Our minimum order size for Wash & Fold (the Black Bag) is 15 lbs / 6.8 kgs. We do accept Wash & Fold orders that weigh less than our minimum, however, you’ll be charged for the minimum order size of 15 lbs. Our Wash & Fold service is priced at $1.75 per pound which equates to $26.25 + delivery for 15lbs + tax.

Please note that any itemized pieces including comforters/duvets, blankets, bath mats, or kitchen mats included in your Wash & Fold order do not count towards the 15 lb minimum order size. These items are washed and dried separately to follow their specific care instructions. See pricing list here for these items.

“Yes! Your clean clothes will be the very next day, this is standard delivery! Pretty great right!?”

You can schedule your first WashOut pickup on our website (www.WashOut.ca), or on our mobile app (available on iOS or Android). If you have any difficulties, feel free to email us at help@WashOut.ca or call 604-927-4688 - our team is always happy to help.

"Personless" pickup and delivery allows our Valet to pick up or deliver your order without you having to be available. Here is how it works:

• We will provide you with a door hook that you can place on your door.
• You can leave the order you would like for us to pick up on the door hook and our Valet will know to pick up these items for cleaning.
• For delivery, you can just place the door hook on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive a text message confirmation along with a photo that shows you exactly where the Valet left your items.
• If you opt to utilize "personless" pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. If you are in an apartment, can buzz us into your building remotely or provide a door code, or if you have a home, is it best to leave your delivery at the back door?